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Baltic Recruitment are delighted to be supporting IPS Flow Systems, a leading supplier of pipes, valves, and fittings across the UK and Ireland with their search for an experienced Sales Manager.

Overall Purpose:

• The Sales Manager is responsible for leading and guiding the sales team to achieve sales targets, develop new business, maintain customer relationships, and enhance the overall customer experience.
• This role involves strategic planning, managing people, selling, leveraging technology, and improving processes.
• The Sales Manager is also responsible for training, coaching, and monitoring the performance of the sales team.
• The role will also form part of the Senior Leadership Team to take the business forward and be a strategic part of structuring the business for growth.

Key Duties:

Senior Leadership Team:

• Serve on the Senior Leadership Team to grow the business and provide strategic input for all aspects of the business.
• Carry out reviews on process, procedure, documents to influence how the business operates to optimize growth, communication, customer engagement.
• Manage and inform teams on new directives from the board and the company directors.
• Support the directors in all aspects of the business strategy

Sales Strategy and Planning:

• Develop and implement sales strategies to achieve company objectives.
• Analyse market trends, competitors, and customer needs to identify opportunities for growth.
• Assist in the preparation of sales forecasts and budgets.

Team Management:

• Recruit, train, and develop a high-performing sales team.
• Set clear objectives and KPIs for team members.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative and motivated team environment.

Sales Execution:

• Lead and manage the sales team to achieve sales targets.
• Maintain and grow relationships with key accounts.
• Ensure timely and effective customer communications.
• Handle escalations and resolve customer issues efficiently.

Performance Monitoring and Reporting:

• Track sales performance metrics and report on team achievements.
• Use CRM software to manage customer relationships and sales processes.
• Analyse sales data to identify trends and areas for improvement.
• Assist in monthly reporting to the board of directors including presentations at board meetings.

Customer Relationship Management:

• Develop and maintain strong, long-term customer relationships.
• Understand customer needs and provide appropriate solutions.
• Conduct regular business reviews with key customers.

Market and Product Knowledge:

• Stay informed about industry trends, market conditions, and competitors.
• Maintain up-to-date knowledge of company products and services.
• Provide feedback to the product development team on customer needs and market gaps.

Process Improvement:

• Identify and implement improvements in the sales process.
• Leverage technology to enhance sales productivity and customer engagement.
• Ensure compliance with company policies and procedures.

Key Requirements:

• Experience in a senior management role and strategic planning.
• Proven track record and experience working in a similar role.
• Strong ability to communicate, inspire and motivate the team to achieve and exceed targets.
• Proven ability to drive the sales and marketing process from plan to close and leading the sales department to achieve their goals.
• Experience of managing data through a CRM system.
• Excellent people skills in mentoring, coaching.
• Clean driving license and willing to travel to customer sites and other company site.

The Package:

• Competitive salary depending on experience.
• Bonus scheme.
• Business expenses covered when required to travel.
• Monday – Friday 8:30AM – 5:00PM.
• Hybrid working potential depending on needs of business. (Seaham HQ)

• Company car.

• Company Pension.
• Health care scheme.
• Tech scheme.
• Cycle to work scheme.
• Cash Plan scheme.
• Life Insurance.
• EAP (Employee Assistance Plan currently being put in place).

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